puffin direct Puffin
Direct
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How to order
Puffin Direct is part of Living Designs co uk Ltd, importers, distributors, wholesalers and one of the premier UK online retailers with high street shops.
We do not charge your credit or debit card until your order is packed ready for despatch. Your card is not charged at the time you place your order. For PAYPAL payments, your card is charged by Paypal when the order is placed.
Using the Shopping Basket
To order any item, just click the 'Add to basket' button next to the item. You can change the quantity before you click.
Each time you 'Add to Basket' you will be taken to the shopping basket page which shows the items ordered and prices. You can review the contents of the shopping basket at any time by choosing 'review basket' on any showroom page.
You can always remove an item - or change quantity - from the shopping basket by changing the quantity shown (change to zero if you want to delete the item completely) then press the 'recalculate' button.
You can choose to continue shopping or go to the secure payments pages. When you have finished your order press the 'go to payments' button on the shopping basket page.
Payments
Credit/Debit card payment is on secure encrypted pages. We accept Mastercard, Visa, Switch, Solo, Delta, Electron, Maestro, American Express - or payment by Paypal.
We process card payments via Protx (supported by Lloyds TSB).
After you have placed your order, you will receive a confirmation of receipt email almost immediately.
To order by telephone or fax
Just advise the item reference numbers and your card details.
Telephone 01926 470155 from 10.30am-5pm Monday to Saturday.
Fax 01926 470154 .....24 hour fax line.
You can also order by letter post
Just list the reference numbers and brief descriptions of the items required. Payment by credit or debit card or cheque/PO payable to 'Living Designs'.

 
Packing and Delivery Charges
UK STANDARD DELIVERY £2.95.
This applies to the total order whatever the value!.
There may be extra delivery costs for heavier consignments to offshore islands, N Ireland and Scottish Highlands - we will email for your approval if this applies.

OTHER COUNTRIES
We ship by air at cost. If the total shipping cost is £7.95 or less (i.e. up to £5.00 more than the standard delivery cost), we will add the extra to your order cost and despatch the order.
If the total shipping cost is more than £7.95, we will advise the shipping cost to you by email and wait for your emailed approval before despatching.

Delivery
We send your order as quickly as possible - please allow 2 to 7 working days for despatch. The delivery date will depend on your location and the delivery service used.
Some items are delivered direct from the manufacturer in a separate package.
If any item is temporarily out of stock, we will send an alternative (if available) only if it is very similar to the item ordered. Otherwise we will advise by email.

All prices in UK pounds.
Click HERE for Terms of Sale including returns policy
We accept
Mastercard Visa Switch Solo
Mastercard Visa Switch Solo
Delta American Express Electron Maestro
Delta American
Express
Electron Maestro
We also accept payments by
Paypal
We use Lloyds TSB Cardnet We used secure online payments via Protx Members of Coventry and Warwickshire Chamber of Commerce Thawte Secure Shopping